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RMA Request Form

Was there a problem with your order? Need to set up a return and/or refund? Please complete this return form and one of our customer service representatives will get back to you shortly. We strive to respond to all of our email messages within 24 hours, Monday - Friday, excluding holidays.

Please note that a 15% restocking fee may be applied. For more information, see our return policy page.

What seems to be the problem?

Have you tried our troubleshooting tips?

For Cartridge:
For Dell, HP, Lexmark and Sharp models, please follow the instruction on this troubleshooting page
For Brother, Canon, Epson, and Xerox models, please follow the instruction on this troubleshooting page
For Toner:
Please follow the instruction on this troubleshooting page.
If you have purchased more than one of the same cartridge or toner, please try using a second cartridge/toner to see if you're experiencing the same problem.

Have you tried our troubleshooting tips?

Please follow the instruction on this troubleshooting page

Have you tried our troubleshooting tips?

For Cartridge:
For Dell, HP, Lexmark and Sharp models, please follow the instruction on this troubleshooting page
For Brother, Canon, Epson, and Xerox models, please follow the instruction on this troubleshooting page
For Toner:
Please follow the instruction on this troubleshooting page

Have you tried our troubleshooting tips?

For Cartridge:
Please follow the instruction on this troubleshooting page.
For HP 932XL/933XL/950XL/951XL, please follow the intruction on this page.
For Toner:
Please follow the instruction on this troubleshooting page

Have you checked?

XL cartridges are the same size as regular cartridges and installing them into your printer is the same as installing a regular cartridge. Also, XL cartridges will have about twice the amount of ink!

Glad that it works out for you. You may close this tab or continue to shop.
Feel free to contact us back if you have any more question.

Sorry, that it doesn't work out for you. Please provide us with some of your information and we will guide you through the return request. If you need assistance in completing this form, please give us a call at 1-833-786-1266. We are available from Monday - Friday, 6AM-6PM PT. For urgent request, please use the live chat when the operator is online.

Please select one of the validation method below (refer to your order confirmation email)

Order that you want to return.
Email used when placing the order.


How to find my Order ID and Email Address?
Order that you would like to return.

ZIP/Postal Code used when placing the order


How to find my Order ID and Shipping Zipcode?
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