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Help Center

Orders

Check for my order status

Without login to your account:

  1. Click on the quick "Order Status" link on footer to check for your order status.
  2. Click on the tab to check your order status by email address or shipping zip code.
  3. Enter your order ID and email address.
  4. Click on "TRACK MY ORDER" button.

From your account dashboard

  1. Click on "Orders" link on "My Account" menu on the top right side of header.
  2. Login to your account when prompted.
  3. Find your order, and check for your your order status.
  4. If your order show a status of "Shipped", you will be able to see the"Track Order" link on the right side under of your order history box.

Change quantities or cancel my order

Please contact our Customer Service at 1-833-786-1266 to assist you with changing or cancelling your order.

My order never arrived

  • Click on the "Order Status" link on the footer of this page to check for your order status.
  • Be sure that all of the items in your order have shipped already.
  • If your order displays your package tracking numbers, check with the carrier to confirm that your packages were delivered.
  • If your packages each show a status of "delivered", please contact customer service for assistance.

Missing item(s) from my shipment

  • Click on the "Order Status" link on the footer of this page to check for your order status.
  • Be sure that all of the items in your order have shipped already.
  • If your order displays your package tracking numbers, check with the carrier to confirm that your packages were delivered.
  • If your packages each show a status of "delivered," please contact customer service team for assistance.

When will my backorder arrive?

Sometimes our product suppliers are unable to predict when they will have more products in stock. These products are designated as backordered items. As soon as your product becomes available again, we will be able to ship the item to you.

Question on my charges

  • Go to the "My Account" menu on the top right side of this page. Click on the "Orders" link on this menu.
  • Login to your account when prompted.
  • After logging into your ComboInk.com account, you may compare your order history on our website with your financial records.
  • If you have further questions, or you do not have an account with us, please contact our customer service team for further assistance.

Do I have to pay sales tax?

Sales tax varies from state to state, city to city. Your exact sales tax amount, if any, calculates at your shopping cart page as well as checkout. For example, enter your zip code on the shopping cart page and the sales tax amount is shown. If you have any questions, please email us at tax@comboink.com.

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