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Troubleshooting Tips

Some of our cartridges may have been overfilled by the factory. We suggest you open the cartridges at a sink or over a garbage can to avoid possible leaks damaging your valuable items.

If the internal pressure on the vacuum is not balanced, the cartridge should work fine anyway. Let the cartridge sit (printhead down) on a paper towel for a few minutes, and then clean it up and install.

For a high temperature area: When the cartridge is opened, the ink may be bubbling or dripping out of the cartridge if it has been in a high-temperature environment for a long time. The bubbling/dripping occurs when heat creates pressure within the sealed cartridge and that pressure blows out the ink when the cartridge is opened. Please try chilling the cartridge in the refrigerator (not freezer) for a couple of hours before use.

The shape of our compatible cartridges may look a little different from OEM cartridges, but they are designed for use in your printer and will fit just fine.

Please make sure to remove the plastic protective case from the cartridge.

Clip attached

Clip attached

Clip removed

Clip removed

All of our cartridges are fully filled with ink. However, there are a small number of our cartridges that may not have been reset fully during the remanufacturing process. Either bypass the low ink message or disable the ink level system on your printer. Although your printer will not track the ink levels, our cartridges will print fine from start to finish.

On certain Epson and Lexmark printers, if the printer is saying you cannot print due to low ink, please press and hold the "stop" or "cancel" button for 10 seconds. This will reset the counter and allow you to use the cartridges normally.

  1. Ensure that the tape covering the printhead is removed.
  2. Wrap the cartridge in a paper towel and shake gently up and down (not sideways) 6 times.
  3. Stand the cartridge upright for a few minutes before using. Then fold a damp paper towel into quarters and sit the cartridge printhead down onto it. Hold the cartridge against the damp paper towel for 3 minutes. This will help pull out the ink of the printheads, priming them, and getting them ready to print. Clean the printhead with rubbing alcohol. Finally, install the cartridge into your printer and print a few test pages.
  4. Please make sure that the printer is set online (at the computer screen) and increase the darkness setting at the printer.
  1. Clean the printhead with a warm damp paper towel. Reinstall into the printer and run a cleaning cycle using the printer's software tool.
  2. Wrap the cartridge in a paper towel and shake gently up and down (not sideways) 6 times.
  3. Place the cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out, take the cartridge out of the water and dry it using a soft cloth or cotton swab. Then place it back in your printer and run the printhead cleaning utility that came with your printer software. You may have to run this 2-4 times before printing quality is reestablished.
  4. Avoid touching the electronic printhead and chip contacts with your fingertips. Slide the printhead across a moist paper towel until you see clear horizontal bars of color. Clean the printhead with rubbing alcohol. Reinstall and run head cleaning cycle.
  5. Please select the "print head clean" option under "maintenance" on the printer, and run it. This will force out any air bubble or dry ink on the printhead and allow it to print normally.
  6. If your printout still has white lines or streaks, please run the alignment test again on your printer.
  1. Make sure that you have removed the foil or plastic strip covering the vent hole and the nozzle. (Usually a bright color, but sometimes clear.)
  2. Make sure that the vent hole at the top of the cartridge and the nozzle are unblocked by any tape or plastic strip.
  3. To ensure that the vent hole is unobstructed, use a paper clip or another small, pointed object to probe the vent for blockages.
  4. Run the head cleaning cycle 2-3 times.
  5. Please make sure that the printer is set online (at the computer) and increase the darkness setting at the printer.
  6. If the color is still off, please install a whole set of our cartridges at your printer. It is possible that the formula of our ink is different from that of your original compatible cartridge.

Note that Epson printers should be turned on and used at LEAST once a month, or preferably once a week. If the printer has not been used in over 5-6 months, Epson recommends that you replace the ink cartridges.

  1. Ensure that the tape covering the printhead is removed.
  2. Take out the cartridge, turn off the printer, and unplug the power cord and other cables. Wait 15 minutes and then plug in the printer, turn it back on, and reload the cartridges.
  3. (While the cartridge is out of the printer) Gently wipe cartridge printhead and circuitry with a nonabrasive towel to ensure there is no debris. Cleaning the copper part and the contact points with alcohol can work very effectively as well.
  4. Reset the printer to the factory's default configuration.
  5. If it is still not working, please reinstall the CD, printer software, and driver on your computer.
  1. Make sure that you have removed the foil or plastic strip covering the vent hole.
  2. Also make sure that the cartridge you purchased is the correct one for your printer.
  3. Make sure that printer cable (from printer to PC) is not loose.
  4. Remove the cartridge from the printer.
  5. Gently wipe the cartridge's computer chip with a cloth or paper towel. You may clean the copper part and the contact points with rubbing alcohol.
  6. Power OFF the printer for 15 minutes
  7. Power ON the printer and reinstall the cartridge(s).
  8. Reset the printer to factory's default configuration.
  9. If it is still not working, please reinstall the CD, printer software and driver on your computer again.

Make sure you remove the yellow/orange tape completely before installing the cartridge. Unsuccessful tape removal (Image A) might cause poor print quality, missing color, and no color printing. Your cartridge should look like Image B after tape removal

Ink Cartridge yellow or orange tape

Image A

Image A

Image B

Image B

This troubleshooting is only for the cartridges with yellow/orange tape to pull at the top. It should not be applied to other types of cartridges.

Try to bend the plastic arm outward from the cartridge. After the arm is bent outward about 1 inch, the cartridge should "click" into the slot.

  1. On the printer control panel, touch the right arrow and then choose Setup.
  2. Select Preferences and then select Cartridge Chip Information.
  3. Touch OK to turn off the usage information collection.
On the printer

HP OfficeJet Pro 8600

  1. On the printer control panel, touch the right arrow and then choose Setup.
  2. Select Preferences and then select Cartridge Chip Information.
  3. Touch OK to turn off usage information collection.

HP OfficeJet Pro 8100

  1. On the printer control panel, press and hold the Wireless and Resume buttons.
  2. The ink supply icons will blink four times.
  3. Press and hold the Wireless and Resume buttons again to turn usage information collection back on.
On the computer (see image below)

The HP Officejet 8100 and 8600 printers have a cartridge protection feature. In the toolbox, there is a tab named ‘HP Cartridge Protection’, where you can choose if you want to enable or disable this function. The default setting here is enable, which results in the cartridges only working in this particular printer. If you install the cartridges treated with this protection feature in another printer, they will not work and a message pops up.

HP950XL issue

Shake the toner cartridge sideways several times, disable the toner saver mode, and perform the print calibration to improve color density.

Make sure to remove all the plastic and paper protective coverings (usually a bright color) from the cartridges. Some toner cartridges also have clear tape on the sides that needs to be removed.

Please reset the printer to its factory default settings and unplug the printer for 15 minutes.

  1. With power on, open the toner access main door. (You will get a "door open" message in the LCD.)
  2. Hit the Clear/Back button and go right to the Toner Reset Menu.
  3. Use the Up ^ Down ˅ Search arrow buttons to scroll through reset options for each of the printer's 4 toner cartridges. Code: B. = black; C. = cyan; M. = magenta, and Y. = yellow
  4. Each of these cartridges has the option to reset for Low Yield (S) or High Yield (H).
  5. Using the number keypad, select option #1 to reset each to "H".
  6. Hit the Clear/Back button to get out of the menu. Close the door and you will be able to print.

If the issue is not resolved, please see our Return Policy.

Make sure to reset the drum unit when you install a new one into your printer. Refer to your printer manual for details. You may see an error message if the new drum unit is not reset properly.

Printers use a combination of black, cyan, magenta, and yellow. The traditionally primary colors red and blue are actually a combination of two or more colors with CMYK printing.

If you're trying to print this color
But it looks like this color
Then troubleshoot this color cartridge
BLUE
CYAN
MAGENTA
MAGENTA
CYAN
RED
YELLOW
MAGENTA
MAGENTA
YELLOW
GREEN
YELLOW
CYAN
CYAN
YELLOW

To keep the printhead clear, the printer uses a small amount of ink from all the cartridges whenever it prints. Even if you set the printer software to print black only, some color ink is still being used.

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