Have you directed the customer to complete the RMA form on their own?
Please ask / encourage the customer to complete the form on their own as this will speed up their RMA process. Should you feel this is not appropriate for your situation, explain below.
Was there a problem with your order? Need to set up a return and/or refund? Please complete this return form and
one of our customer service representatives will get back to you shortly. We strive to respond to all of our
email messages within 24 hours, Monday - Friday, excluding holidays.
Please note that a 15% restocking fee may be applied. For more
information, see our Return Policy page.
Please follow the instruction on this troubleshooting page (opens in a new window). If
you have purchased more than one of the same cartridge or toner, please try using a second
cartridge/toner to see if you're experiencing the same problem.