Help Center - Troubleshooting Tips

Troubleshooting Tips

• Cartridge is leaking
• The cartridge has a different shape
• My cartridge won't fit.
• Low ink message showing at the printer
• No ink on the printout or poor print quality (Includes most Dell, HP, Lexmark, and Sharp models)
• No ink on the printout or poor print quality (Includes most Brother, Canon, Epson, and Xerox models)
• Printer not recognizing cartridge (Includes most Dell, HP, Lexmark, and Sharp models)
• Printer not recognizing cartridge (Includes most Brother, Canon, Epson, and Xerox models)
• Cartridges with yellow/orange tape
• Cartridges not "clicking" into slots (for remanufactured HP 920XL and HP 564XL)
• HP 932XL/933XL/950XL/951XL Cartridge Non-Recognition Message
• HP 950XL/951XL Cartridge Protection